The Service Level Agreement outlines how WindSim handles service requests, bugs, and other disruptions.
This agreement serves as a detailed contract outlining the services that WindSim will provide to the customer. It clearly defines the specific tasks, objectives, and deliverables that are expected from both parties. Additionally, the agreement sets performance standards that the customer must meet and establishes the methods by which these services will be evaluated and measured for success. This document is crucial in ensuring clarity, accountability, and mutual understanding between WindSim and the customer throughout the duration of their partnership.